Privacy Policy Acha Mehcanic
Your Most Trusted Car Mechanic in Lahore
Privacy Policy
1. Introduction
This website is operated by Acha Mechanic, a premier automotive service provider located in Lahore, Pakistan (“we,” “us,” or “our”). We are committed to protecting the privacy and security of our visitors and customers. We understand that when you book a repair, request a quote, or share your vehicle’s location with us, you are placing your trust in our organization.
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website (
We are concerned about the privacy of our visitors and customers; that is why we will not use your information or share it with anyone except as described in this Privacy Policy.
2. What Personal Data Do We Collect?
To provide you with efficient car repair and maintenance services, we collect various types of information. This data helps us diagnose your vehicle issues, schedule your appointments, and communicate with you effectively.
Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes:
-
Identity Data: Your full name.
-
Contact Data: Your phone number and email address (e.g., achamechanic@gmail.com).
-
Location Data: Your location coordinates or address. This is specifically collected when you use our “Get a Quote” or “Book Appointment” forms to request roadside assistance or mobile mechanic services.
-
Vehicle Data: Specific details about your car, including Car Type (e.g., Sedans, Compacts, SUVs), Car Make (e.g., Honda, Toyota, Suzuki, Hyundai, KIA, Changan, Audi, Mercedes, BMW, MG, Haval), and specific Car Issues you are experiencing.
Technical Usage Data: Usage Data is collected automatically when using the Service to comply with the Prevention of Electronic Crimes Act (PECA) 2016. This may include:
-
Your device’s Internet Protocol address (e.g., IP address).
-
Browser type and browser version.
-
The pages of our Service that you visit, the time and date of your visit, and the time spent on those pages.
-
Unique device identifiers and other diagnostic data.
3. Why Do We Retain Personal Data?
We retain personal data in an identifiable format for the least time necessary to fulfill our legal or regulatory obligations and business purposes. We do not keep your data simply for the sake of having it.
Retention Periods:
-
Service Records: We retain records of your vehicle repairs, parts replaced, and service history for a minimum of three (3) years. This is to ensure we can honor warranties on our work and comply with the liability periods for “defective services” outlined in the Punjab Consumer Protection Act 2005.
-
Digital Logs: Technical traffic data (IP addresses, session logs) is retained for one (1) year to comply with the mandatory data retention requirements of Section 32 of PECA 2016.
-
Cookies: Our cookies have defined expiration times; unless you visit our sites or use our services within that time, the cookies are automatically disabled, and retained data is deleted.
If your account is closed or you cease to be a customer, we may take steps to mask personal data and other information, but we reserve our ability to retain and access the data for as long as required to comply with applicable laws.
4. How Do We Process Personal Data?
We process your Personal Data for various reasons justified under the data protection laws of Pakistan and international best practices. These include:
To Operate the Sites and Provide the Services:
-
Initiate a Transaction: To process your booking for a car repair, estimate a quote based on your car make/model, and verify your location for mobile services.
-
Communication: To respond to your enquiries sent via our website forms or email, and to update you regarding the status of your vehicle repair.
-
Authentication: To verify your identity when you contact us for sensitive information regarding your vehicle’s service history.
To Manage Our Business Needs:
-
Improvement: Monitoring, analyzing, and improving the Service’s performance and functionality. For example, analyzing which car models (e.g., Suzuki vs. Toyota) are most frequently booked to stock appropriate spare parts.
-
Fraud Prevention: To manage risk and protect the Sites, the services, and you from fraud by verifying your identity and helping to detect and prevent fraud and abuse of the Sites or Services.
To Comply with Our Obligations:
-
Legal Compliance: To comply with all applicable laws and regulations, including the Punjab Consumer Protection Act 2005 and PECA 2016.
-
Enforcement: To enforce the terms of our service agreements.
With Your Consent:
-
Marketing: To market to you by delivering materials about our garage services, seasonal offers (e.g., AC tuning in summer), and unrelated business products, only if you have explicitly agreed to receive such communications.
-
Withdrawal: You can withdraw your consent at any time by contacting us at achamechanic@gmail.com.
5. Disclosure of Your Information
We respect the confidentiality of your data. We do not sell your personal information. However, we may share your data in the following limited circumstances:
With Service Providers: We may share personal data with third-party service providers that perform services and functions at our direction and on our behalf. These providers may, for example, assist in hosting our website, sending SMS appointment reminders, or processing payments. All such providers are bound by confidentiality agreements.
With Legal Authorities: We may share information about you with other parties for our business purposes or as permitted or required by law, including:
-
If we need to do so to comply with a law, legal process, or regulations (e.g., a request from the Punjab Consumer Protection Council or a court order).
-
To law enforcement authorities or other government officials according to a subpoena, court order, or other legal process.
-
To protect the vital interests of a person (e.g., in the event of a roadside emergency involving your vehicle).
Aggregated Data: We may provide aggregated statistical data to third parties about how, when, and why Users visit our Sites. This data will not personally identify you (e.g., “30% of our visitors drive Honda vehicles”).
6. International Data Transfers
Our servers and data processing facilities are primarily located within Pakistan. However, some of our third-party service providers (such as web hosting or analytics services) may process data outside of Pakistan. In such cases, we ensure that:
-
The data transfer complies with the Personal Data Protection Bill guidelines regarding cross-border data flows.
-
We ensure appropriate safeguards are in place to protect your data to a standard equivalent to that required in Pakistan.
7. Cookies and Tracking Technologies
When you visit our Sites, use our Services, or visit a third-party website for which we provide online services, we and our business partners may use cookies and other tracking technologies (collectively, “Cookies”) to recognize you as a User and to customize your online experiences.
How We Use Cookies:
-
Functionality: To recognize you as a repeat visitor and remember your preferences.
-
Analytics: To measure the effectiveness of our promotions and perform analytics on site traffic.
-
Security: To mitigate risk, prevent potential fraud, and promote trust and safety across our Sites.
Certain aspects and features of our services and Sites are only available through the use of Cookies, so if you choose to disable or decline Cookies, your use of the Sites and services may be limited.
8. CCTV and Workshop Security
If you visit our physical workshop at C786+G69, Block A1, Valencia, Lahore, please be aware that Closed Circuit Television (CCTV) is in operation.
-
Purpose: CCTV is used for the security of our premises, the safety of our staff and customers, and the protection of vehicles left in our care.
-
Retention: CCTV footage is generally retained for a period of 30 days unless required for an ongoing investigation or legal proceedings.
-
Access: Access to CCTV footage is strictly limited to authorized management personnel and law enforcement agencies upon lawful request.
9. What Are Your Rights?
Under the evolving data protection framework of Pakistan, including the principles of the Constitution of Pakistan and the Personal Data Protection Bill 2023, you have certain rights regarding your Personal Data:
-
Right of Access: You have the right to request a copy of the personal data we hold about you.
-
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data we hold about you.
-
Right to Erasure: You have the right to request the deletion of your personal data where there is no good reason for us to continue processing it. Note that we may not always be able to comply with your request for erasure for specific legal reasons (e.g., retaining transaction records for tax or consumer protection liability purposes).
-
Right to Restrict Processing: You have the right to ask us to suspend the processing of your personal data in certain scenarios.
Exercising Your Rights: If you wish to exercise any of these rights, please contact us at achamechanic@gmail.com. To protect your privacy, we may require a copy of your Computerized National Identity Card (CNIC) to verify your identity before granting access to personal data. We aim to respond to all legitimate requests within 30 days.
10. Security of Your Data
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and you within 72 hours of becoming aware of the breach, as per the standards set by the Personal Data Protection Bill 2023.
11. Links to Third-Party Websites
Our Site may contain links to other websites of interest. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.
12. Children’s Privacy
Our Services are not addressed to anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
-
Business Name: Acha Mechanic
-
Address: C786+G69, Block A1, Valencia, Lahore, 54770, Pakistan
-
Email: achamechanic@gmail.com
-
Phone: 0320-0004167